FAQ
Welcome to the Hearth & Glow FAQ -- All the glow, none of the flame. Here are quick answers about shipping, returns, our flameless candles, and how to reach us.
Shipping and delivery
How much does shipping cost?
US orders always ship FREE. To Canada: Standard shipping is $12.00 (FREE on orders $75.00 or more) and Express shipping is $20.00. Every order ships from our US warehouse.
How long will my order take to arrive?
Once shipped, US orders arrive in 3-5 business days. Canada Standard arrives in 3-5 business days and Canada Express in 1-2 business days. International orders typically arrive within 7-14 business days.
How does order processing work?
We pack and prepare your order within 1-2 business days of purchase. As soon as it leaves our US warehouse, we will send you a tracking email.
How do I track my order?
Use the tracking email we sent when your order shipped -- it includes your tracking number and a link to follow your package.
Do you ship internationally?
Yes! International orders typically arrive within 7-14 business days.
Returns and exchanges
What is your return policy?
We offer a 30-day return window from the delivery date. Items must be unused and in their original packaging. You can read the full details in our Refund policy.
How do I start a return?
Email us at hello@hearth-and-glow.com with your order number, and we will guide you through the process.
When will I receive my refund?
Once we receive your returned item, we will refund your original payment method within 5-10 business days.
Can I exchange an item?
Need a different item instead? Email us at hello@hearth-and-glow.com with your order number and we will help you sort it out.
Our products
What are flameless LED candles?
Our LED candles give you the warm glow of real candlelight with no flame, no wax mess, and no worries -- they are safe around kids and pets. All the glow, none of the flame.
Are your candles safe around kids and pets?
Yes! With no real flame and no hot wax, our flameless LED candles are a safer choice for homes with little ones and furry friends.
Contact us
How can I contact support?
Email us at hello@hearth-and-glow.com -- we reply within a day. For the full details on shipping, see our Shipping policy.